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Shipping & Returns

Delivery

Processing times

 

Item are dispatched within 1 - 3 business days with the exception or rings and bangle which are made to order in your required size within 3-7 business days.

Estimated delivery times

 

United Kingdom: 3-5 business days, all parcels are sent 1st class by Royal Mail unless otherwise specified.

 

We will do our best to meet these delivery estimates, but cannot guarantee them. Actual delivery time will depend on the delivery method you choose.

 

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Designs by Stephanie is not responsible for delays due to customs.
 

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery
Send items back within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
 

Faulty items

All our items come with a minimum 6 month guarantee, in the unlikely event that your item should be defective please contact us.